(1) Documentation

Public sector organizations (and other businesses and organizations with 20 or more employees) must provide public notice that information about their compliance with the Customer Service Standard is available upon request, including:

  1. measures, policies and practices
  2. training policy, including a summary of the content of the training and when the training is to be provided.

The notice must be displayed in a prominent way on the premises and on the organization's website, or through another reasonable means. 

If a person with a disability requests the documentation, the organization must provide it

  1. in a manner that takes into account the barrier; and
  2. within a reasonable time and at no cost to the person.

(2) Public Events

Larger* public sector organizations must take reasonable steps to make public events (including meetings, hearings and consultations) accessible:

  1. publicizing the event in an accessible manner;
  2. holding the event in a meeting space that is accessible;
  3. meeting the physical and communication needs of participants on request; and
  4. notifying the public that relevant supports will be provided.

Larger* public sector organizations include the Manitoba government, universities and colleges, school divisions, Crown corporations, regional health authorities and Manitoba’s 10 largest municipalities: Brandon, Dauphin, Flin Flon, Morden, Portage la Prairie, Selkirk, Steinbach, Thompson, Winkler and Winnipeg.

Learn More

Customer Service Standard

Event Planning Checklist (Word)

Planning Accessible Events: So Everyone Feels Welcome