The first accessibility standard focuses on customer service. By introducing policies addressing training and communication, the goal is to achieve respectful, barrier-free customer service in all Manitoba organizations (including businesses) that have at least one employee.

To fulfill the Accessibility Standard in Customer Service, organizations must:

  • address physical barriers that prevent customers from receiving service
  • meet the communication needs of clients
  • allow service animals
  • allow assistive devices, such as wheelchairs, walkers and oxygen tanks
  • let customers know the accessibility policies and procedures
  • let customers know when accessible services are not available
  • invite customers to provide feedback
  • train staff on accessible customer service, including reasonable accommodations under The Human Rights Code (Manitoba).

There are different timelines for organizations to meet the standard.

  • The Manitoba Government was given one year to comply: November 1, 2016
  • The public sector has two years to comply: November 1, 2017
  • Private and non-profit organizations must comply within three years: November 1, 2018

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