Accessible Customer Service Standard Regulation Review

Current Review

Five-Year Review of the Accessible Customer Service Standard Regulation: September 2021

The Accessibility Advisory Council completed the first mandatory five-year review of the Customer Service Standard Regulation and submitted it to the Minister in September 2021. In this report, the Accessibility Advisory Council identified 22 recommendations.

The Manitoba government developed an implementation plan to respond to the Accessibility Advisory Council’s recommendations. An internal working group, coordinated by the Department of Families, acted on all recommendations. As of March 31, 2024, the Manitoba government had completed 19 out of the 22 recommendations, with four recommendations in progress.

These projects include:

• ensuring communications and services are consistently accessible to all members of the public
• measuring and reporting on the impact that the Accessible Customer Service Standard has on improving accessibility
• ensuring Manitoba’s commitment to accessibility is adequately administered

Progress will continue to be reported through the Minister’s Annual Report and the Manitoba Government Accessibility Plan. Progress reports will also be included as part of the larger reporting on the implementation of recommendations for the more recent Five-Year Review of The Accessibility for Manitobans Act: July 2023.

The next planned review of The Accessible Customer Service Standard Regulation will take place in 2026.