Public sector organizations must meet all the Accessibility Standard for Customer Service requirements of businesses and non-profit organizations.
See our Checklist: The Accessibility Standard for Customer Service for Public Sector Organizations (PDF) (Word) for more information.
The public sector must meet two additional requirements:
- Keep a written record of accessibility and training policies, including a summary of training materials and when training is offered. Let the public know that accessibility and training policies are available on request. For an example of accessible customer service policies see our Sample Accessible Customer Service Policy for Public Sector Organizations (PDF) (Word).
- Larger* public sector organizations must make public events accessible, including meetings, hearings and consultations.
*Larger public sector organizations include the Manitoba government, universities and colleges, school divisions, Crown corporations, regional health authorities and Manitoba’s 10 largest municipalities: Brandon, Dauphin, Flin Flon, Morden, Portage la Prairie, Selkirk, Steinbach, Thompson, Winkler and Winnipeg.
Resources on the Customer Service Standard
- Employers’ Handbook on Accessible Customer Service, PSO (PDF) (Word)
Sample Accessible Customer Service Policy, PSO (PDF) (Word)
Checklist: The Accessibility Standard for Customer Service, PSO (PDF) (Word)
Tips for Employees on Accessible Customer Service (PDF) (Word)
FAQ's about the Customer Service Standard (PDF) (Word)
Event Planning Checklist (PDF) (Word)
Accessibility Standard for Customer Service
Planning Accessible Events: So Everyone Feels Welcome