Accessible Customer Service Tools and Training

The Accessibility Standard for Customer Service came into effect for businesses, non-profits and smaller municipalities Nov. 1, 2018.

To meet the requirements of the standard and to create great customer service, the Manitoba Government is pleased to provide user-friendly tools. These include an updated Employers Handbook, a Sample Accessible Customer Service Policy and Checklist, as well as the following training opportunities.  

New online training meets the requirement for organizations that must comply with the Accessibility Standard for Customer Service

Review of The Accessibility for Manitobans Act

In early 2018, the Manitoba government appointed Theresa Harvey Pruden to conduct a mandatory review of The Accessibility for Manitobans Act (AMA). 

Ms. Harvey Pruden’s mandate focuses on the processes and structures in place to support the AMA and regulations already enacted, including the standard development process and public sector accessibility plans.  For more information, please see the review’s Terms of Reference.

On June 20, 2018, Ms. Harvey Pruden held a public forum to hear from various stakeholders on what is working well and what could be improved to ensure the effective implementation of the AMA. For more information on the forum’s proceedings (plenary session), please read the full transcript.  A video of the public forum is also available.


Improving accessibility is the right thing to do. It is also the smart thing to do, and it’s the law in Manitoba.

Nearly one in four Manitobans is disabled by barriers where they work, live and play. Barriers to accessibility come at an enormous cost – to persons with disabilities, to their family and friends, to their communities, and also to business. By learning how to eliminate barriers, everyone benefits.

Manitoba is committed to becoming an inclusive society. The Accessibility for Manitobans Act (AMA) outlines a clear and proactive process to identify, remove and prevent barriers in key areas of daily living.

Manitoba public sector organizations are taking the lead by developing Accessibility Plans.

Learn more: