Review of Accessibility Legislation: Final Report

In January 2018, The Manitoba Government appointed Theresa Harvey Pruden to conduct a mandatory review of the effectiveness of The Accessibility for Manitobans Act (AMA). The independent review focused on the processes, structures and activities undertaken in carrying out the purposes of the AMA, such as the accessibility standard development process and implementation of the Customer Service Standard Regulation.

Read the review’s final report (PDF)

Learn more about the review process


Accessible Customer Service Tools and Training

The Accessibility Standard for Customer Service came into effect for businesses, non-profits and smaller municipalities Nov. 1, 2018.

To meet the requirements of the standard and to create great customer service, the Manitoba Government is pleased to provide user-friendly tools. These include an updated Employers Handbook, a Sample Accessible Customer Service Policy and Checklist, as well as the following training opportunities.  

New online training meets the requirement for organizations that must comply with the Accessibility Standard for Customer Service


Improving accessibility is the right thing to do. It is also the smart thing to do, and it’s the law in Manitoba.

Nearly one in four Manitobans is disabled by barriers where they work, live and play. Barriers to accessibility come at an enormous cost – to persons with disabilities, to their family and friends, to their communities, and also to business. By learning how to eliminate barriers, everyone benefits.

Manitoba is committed to becoming an inclusive society. The Accessibility for Manitobans Act (AMA) outlines a clear and proactive process to identify, remove and prevent barriers in key areas of daily living.

Manitoba public sector organizations are taking the lead by developing Accessibility Plans.

Learn more: