Accessible Customer Service Tools and Training

The Accessibility Standard for Customer Service comes into effect for businesses, non-profits and smaller municipalities Nov. 1, 2018.

To meet the requirements of the standard and to create great customer service, the Manitoba Government is pleased to provide user-friendly tools. These include an updated Employers Handbook, a Sample Accessible Customer Service Policy and Checklist, as well as the following training opportunities.  

Formal Workshops: Through presentation and discussion, participants will learn how to develop policies and actions to help their organization comply with the Accessibility Standard for Customer Service.  This two-hour workshop targets individuals who are responsible for implementing the standard in their workplace or organization. Register now.

Training offered in the community: To access non-government accessibility consulting and disability awareness training, visit www.mb.211.ca  Select “People with Disabilities” followed by “Disability Awareness.”

Free online-staff training: Stay tuned for free on-line staff training to meet the compliance requirements of the Accessibility Standard for Customer Service.  The link will be posted here in the up-coming weeks.  For immediate notification, subscribe to Accessibility News.


Improving accessibility is the right thing to do. It is also the smart thing to do, and it’s the law in Manitoba.

Nearly one in six Manitobans is disabled by barriers where they work, live and play. Barriers to accessibility come at an enormous cost – to persons with disabilities, to their family and friends, to their communities, and also to business. By learning how to eliminate barriers, everyone benefits.

Manitoba is committed to becoming an inclusive society. The Accessibility for Manitobans Act (AMA) outlines a clear and proactive process to identify, remove and prevent barriers in key areas of daily living.

Manitoba public sector organizations are taking the lead by developing Accessibility Plans.

Learn more: