Accessible Customer Service Standard Regulation

The Accessible Customer Service Standard Regulation addresses business practices and training to provide better customer service to people with disabilities.

The Accessible Customer Service Standard was the first standard under The Accessibility for Manitobans Act. Under this standard, all Manitoba organizations with at least one employee (including businesses) must create policies and procedures that help achieve respectful, barrier-free customer service.

General Accessible Customer Service Standard Requirements

• Communication Needs: meet the communication needs of customers, clients, or members.
• Assistive Devices: allow assistive devices, such as wheelchairs, walkers, oxygen tanks and communication devices.
• Support Persons: welcome customers with support persons, who are there to help.
• Service Animals: welcome customers with service animals.
• Accessibility Features: maintain accessibility features, such as automatic doors, ramps, or elevators, so they can be used as intended.
• Notify the Public: let the public know when and why an accessibility feature is unavailable.
• Feeback Process: invite customers to give feedback about accessibility features.
• Training: train staff on accessible customer service, including reasonable accommodations under The Human Rights Code (Manitoba).

Read the Full Regulation

Legal disclaimer: The above information is not legal advice. It aims to assist organizations to meet the requirements under Manitoba’s Accessible Customer Service Standard. The information provided does not replace the content of the Accessible Customer Service Standard Regulation or The Accessibility for Manitobans Act. If there is any conflict between this resource and the regulation or the act, the latter two shall prevail.