Resources and Tools

Accessible Customer Service Standard Resources

General

• Accessible Customer Service Standard Regulation
• Accessible Customer Service Standard Regulation: Regulation Handbook
• Introducing Manitoba's Accessibility Standard for Customer Service
• Fact Sheet: Accessible Customer Service Standard Regulation
• Barriers and Solutions Chart
• Checklist: Accessible Customer Service Standard Regulation
• Checklist Communications
• Consultation Tips
• Consumer Guide on Accessible Customer Service
• Event Planning Checklist
• FAQs about the Customer Service Standard
• FAQs - Customer Service Standard List Format
• FAQs Customer Service Standard Plain Language
• Facts by Numbers
• Notice of Service Disruption Template
• Sample Accessibility Feedback Process
• Service Animals
• Service Animal Pets Decal
• Service Animal Stickers 11x11 Poster black and white
• Service Animals Allowed Card
• Tips for Employees on Accessible Customer Service

Accessible Customer Service Standard Resources for Business and Non-Profit

• Sample Accessible Customer Service Policy, Businesses and Non Profits

Accessible Customer Service Standard Resources for the Public Sector

• Sample Accessible Customer Service Policy, Public Sector Organization

Accessible Employment Standard Resources

General

• Accessible Employment Standard Regulation
• Accessible Employment Standard Regulation: Regulation Handbook
• Introduction to Manitoba's Accessibility Standard for Employment
• Fact Sheet: Accessible Employment Standard Regulation
• Checklist: Accessible Employment Standard Regulation
• Accessibility in Employment - A Summary of Legal Concepts
• Accessibility in Employment - Quick Guide
• Accessibility Works Poster
• Creating an Accessible Employment Policy
• Accessible Employment Policy Sample
• Discussing Accessibility in the Workplace
• FAQs about the Employment Standard
• Workplace Barriers and Solutions - Accessibility Standard for Employment
• Workplace Emergency Response Information: Toolkit to Keep Employees with Disabilities Safe

Accessible Employment Standard Resources for Business and Non-Profit

• Guide to Create an Individualized Accommodation Plan Process and Policy, Business and Non-Profit Organizations

Accessible Employment Standard Resources for the Public Sector

• Guide to Create an Individualized Accommodation Plan Process and Policy

Accessible Information and Communication Standard Resources

General

• Accessible Information and Communication Standard Regulation
• Introduction to the Accessibility Standard for Information and Communication
• Fact Sheet: Accessible Information and Communication Standard
• Accessible Information and Communication Standard Handbook
• Accessible Excel Document Checklist
• Accessible Web Development and Maintenance: Regulatory Requirements and Helpful Tips When Working with a Web Developer
• Ensuring Your Website is Accessible
• FAQs Accessibility Standard for Information and Communication
• MAO Reminder List - Accessible Word Documents
• Tips for Creating Accessible PDFs
• Tips for Creating Accessible Word Documents
• Tips for Writing in Plain Language
• Why Make Your Print and Digital Documents Accessible?
• Words with Dignity Card

Accessible Information and Communication Standard Resources for Business and Non-Profit

• Checklist for Private, Businesses and Non-Profit Organizations: The Accessibility Standard for Information and Communication

Accessible Information and Communication Standard Resource for the Public Sector

• Checklist for Public Sector Organizations: The Accessibility Standard for Information and Communication
• Checklist for Educational Institutions: The Accessibility Standard for Information and Communication
• Checklist for Libraries: The Accessibility Standard for Information and Communication
• Checklist for Small Municipalities: The Accessibility Standard for Information and Communication

Accessible Transportation Standard Resources

• Accessible Transportation Standard Regulation
• Fact Sheet: Accessible Transportation Standard Regulation
• Frequently Asked Questions: The Accessible Transportation Standard Regulation

Accessible Outdoor Spaces Standard Regulation Development Committee

• Terms of Reference for Design of Public Spaces Standard (February 2019)
• Recommendations for an Accessibility Standard for the Design of Public Spaces (October 2020)
• Discussion Paper on Recommendations for a Design of Public Spaces Standard (December 2019)
• Scope and Intent Document for the Proposed Accessibility Standard on The Design of Public Spaces (May 2019)

Accessible Outdoor Spaces Standard Regulation Development Committee Summaries of Discussions

Accessibility Plans

• Consultation Tips
• Updating Your Accessibility Plan - Guide and Template: For Public Sector Organizations
• Accessibility Plan Update Guide and Template: For Small Municipalities
• Consultation process when developing and updating your organization's accessibility plan: Requirements and Recommendations
• How to Create Your Accessibility Plan: Guide for Public Sector Organizations
• How to Update an Accessibility Plan - Presentation

Compliance

• Compliance Framework under The Accessibility for Manitobans Act
• Complaints Policy and Procedures

News Releases

• Jan. 30: Intake for 2026-27 Manitoba Accessibility Fund Now Open
• December 3, 2025: Manitoba Government Introduces Legislation to Recognize Sign Languages
• July 23, 2025: Manitoba Government Provides $825,000 to Advance Accessibility Projects
• Jan 10, 2025: Manitoba Government Continues to Reduce Barriers Through Manitoba Accessibility Fund
• Dec 3, 2024: Manitoba government Marks International Day of Persons with Disabilities
• Nov 18, 2024: Manitoba Government Makes Province More Accessible
• July 15, 2024: Manitoba government Launches Engagement on Accessible Employment Standard Regulation
• April 29, 2024: Public Sector Organizations will soon be required to Meet Accessible Information and Communication Standard
• Jan 17, 2024: Manitoba government Invites Eligible Organizations to Apply for the Manitoba Accessibility Fund
• Jan 10, 2024: Manitoba government Make Transit More Accessible
• Dec 5, 2023: Manitoba government Releases Five-Year Review of Accessibility for Manitobans Act
• Nov 1, 2023: Manitoba government recognizes Indigenous Disability Awareness Month in the province
• July 12, 2023: Manitoba government Providing $890,000 to Support Accessibility Projects
• Jan 30, 2023: Manitoba government Opens Intake for 2023-2024 Manitoba Accessibility Fund
• May 22, 2022: Manitoba government Enacts Accessible Information and Communication Standard Regulation
• Aug 24, 2022: Manitoba government Providing $756,000 to Support Accessibility Projects by Municipalities, Non-Profits, Businesses and Educational Institutions
• February 14, 2022: New Grants Available to Support Accessibility Projects for Manitoba, Municipalities, Non-Profits and Businesses
• November 10, 2021: Province to Act on New Recommendations for Accessibility in Customer Service
• April 30, 2021: Province Launches Online Engagement - 5-year review of accessible customer service regulation
• April 14, 2021: Province Investing More than $21 million to Increase Accessibility and Enhance Quality of Life for Manitobans with Disabilities
• December 3, 2020: Province Announces Inaugural Winners of Manitoba Accessibility Awards