Resources and Tools

Accessible Customer Service Standard Resources

General

• Accessible Customer Service Standard Regulation
• Introducing Manitoba's Accessibility Standard for Customer Service
• Fact Sheet: Accessible Customer Service Standard Regulation
• Barriers and Solutions Chart
• Checklist Communications
• Consultation Tips
• Consumer Guide on Accessible Customer Service
• Event Planning Checklist
• FAQs about the Customer Service Standard
• FAQs - Customer Service Standard List Format
• FAQs Customer Service Standard Plain Language
• FAQs Service Animals
• Facts by Numbers
• Service Animal Pets Decal
• Service Animal Stickers 11x11 Poster b/w
• Service Animals Allowed Card
• Tips for Employees on Accessible Customer Service

Accessible Customer Service Standard Resources for Business and Non-Profit

• Checklist - Customer Service Standard, Businesses and Non Profits
• Employers' Handbook on Accessible Customer Service, Business and Non Profits
• Sample Accessible Customer Service Policy, Businesses and Non Profits

Accessible Customer Service Standard Resources for the Public Sector

• Checklist - Large Municipalities
• Checklist for Small Municipalities
• Checklist: The Accessibility Standard for Customer Service, Public Sector Organization
• Employers' Handbook on Accessible Customer Service, Public Sector Organization
• Sample Accessible Customer Service Policy, Public Sector Organization

Accessible Employment Standard Resources

General

• Accessible Employment Standard Regulation
• Introduction to Manitoba's Accessibility Standard for Employment
• Fact Sheet: Accessible Employment Standard Regulation
• Accessibility Works Poster
• Discussing Accessibility in the Workplace
• FAQs Employment Standard Plain Language
• FAQs about the Employment Standard
• Workplace Barriers and Solutions - Accessibility Standard for Employment
• Workplace Emergency Response Information: Toolkit to Keep Employees with Disabilities Safe

Accessible Employment Standard Resources for Business and Non-Profit

• Checklist for Business and Non-Profit Organizations
• Employers' Handbook for Business andand Non-Profit Organizations
• Guide to Create an Individualized Accommodation Plan Process and Policy, Business and Non-Profit Organizations
• Sample Accessible Employment Policy, Business and Non-Profit Organizations

Accessible Employment Standard Resources for the Public Sector

• Accessibility Standard for Employment, Employers' Handbook
• Checklist for Public Sector Organizations
• Checklist for Small Municipalities
• Guide to Create an Individualized Accommodation Plan Process and Policy
• Sample Accessible Employment Policy

Accessible Information and Communication Standard Resources

General

• Accessible Information and Communication Standard Regulation
• Introduction to the Accessibility Standard for Information and Communication
• Fact Sheet: Accessible Information and Communication Standard
• Accessible Information and Communication Standard Handbook
• Accessible Excel Document Checklist
• Ensuring Your Website is Accessible
• FAQs Accessibility Standard for Information and Communication
• MAO Reminder List - Accessible Word Documents
• Tips for Creating Accessible PDFs
• Tips for Creating Accessible Word Documents
• Tips for Writing in Plain Language
• Why Make Your Print and Digital Documents Accessible?
• Words with Dignity Card

Accessible Information and Communication Standard Resources for Business and Non-Profit

• Checklist for Private, Businesses and Non-Profit Organizations: The Accessibility Standard for Information and Communication

Accessible Information and Communication Standard Resource for the Public Sector

• Checklist for Educational Institutions: The Accessibility Standard for Information and Communication
• Checklist for Libraries: The Accessibility Standard for Information and Communication
• Checklist for Public Sector Organizations: The Accessibility Standard for Information and Communication
• Checklist for Small Municipalities: The Accessibility Standard for Information and Communication

Accessible Transportation Standard Resources

• Accessible Transportation Standard Regulation
• Fact Sheet: Accessible Transportation Standard Regulation
• Frequently Asked Questions: The Accessible Transportation Standard Regulation

Accessibility Plans

• Consultation Tips
• Accessibility Plan Update Guide and Template: For Small Municipalities
• Consultation process when developing and updating your organization's accessibility plan: Requirements and Recommendations
• How to Create Your Accessibility Plan: Guide for Public Sector Organizations
• How to Update an Accessibility Plan - Presentation
• Updating Your Accessibility Plan - Guide and Template: For Public Sector Organizations

Compliance

• Compliance Framework under The Accessibility for Manitobans Act (PDF)
• Complaints Policy and Procedures (PDF)

Accessibility Advisory Council

• Accessibility Advisory Council Members
• Accessibility Advisory Council Terms of Reference

Council Summaries of Discussion

Customer Service Standard Development Committee

• Terms of Reference
• Recommendations for an Accessibility Standard for Customer Service

Customer Service Standard Development Committee Summaries of Discussions

Employment Standard Development Committee

• Terms of Reference, September 2015
• Recommendations for an Accessibility Standard for Employment
• Discussion Paper on a Proposed Accessibility Standard for Employment (October 2016)

Employment Standard Development Committee Summaries of Discussions

Information and Communications Standard Development Committee

• Terms of Reference, May 2017
• Recommendations for an Accessibility Standard for Information and Communication (April 2019)
• Recommendations for a draft Accessibility Standard for Information and Communication (September 2018)

Information and Communications Standard Development Committee Summaries of Discussions

Transportation Standard Development Committee

• What We Heard - 60-day Public Consultations on the Accessible Transportation Standard
• Consultation Information Session Webinar Powerpoint (March 2023)
• Accessible Transportation Standard Public consultation webinar (March 2023)
• Terms of Reference for an Accessible Transportation Standard (February 2019)
• Recommendations for an Accessibility Standard for Transportation (January 2020)
• Discussion Paper on Recommendations for a Transportation Standard (October 2019)

Transportation Standard Development Committee Summaries of Discussions

Design of Outdoor Public Spaces Standard Development Committee

• Terms of Reference for Design of Public spaces Standard (February 2019)
• Recommendations for an Accessibility Standard for the Design of Public Spaces (October 2020)
• Discussion Paper on Recommendations for a Design of Public Spaces Standard (December 2019)
• Scope and Intent Document for the Proposed Accessibility Standard on The Design of Public Spaces (May 2019)

Design of Outdoor Public Spaces Standard Development Committee Summaries of Discussions

MB Government Accessibility Steering Committee

• MB Accessibility Steering Committee Terms of Reference

Minister's Annual Plans

• 2022/23 and 2023/24 Minister's Annual Plan
• 2021/22 and 2022/23 Minister's Plan
• 2019/20 and 2020/21 Minister's Plan
• 2018/19 Minister's Annual Plan
• 2017/18 Minister's Annual Plan
• 2016/17 Minister's Annual Plan
• 2015/16 Minister's Annual Plan

Minister's Annual Reports

• 2023/24 Minister's Annual Report
• 2022/23 Minister's Annual Report
• 2021/22 Minister's Annual Report
• 2020/21 Minister's Annual Report
• 2019/20 Minister's Annual Report
• 2018/19 Minister's Annual Report
• 2017/18 Minister's Annual Report
• 2016/17 Minister's Annual Report
• 2015/16 Minister's Annual Report

News Releases

• Nov 18, 2024: Manitoba Government Makes Province More Accessible
• July 15, 2024: Manitoba government Launches Engagement on Accessible Employment Standard Regulation
• April 29, 2024: Public Sector Organizations will soon be required to Meet Accessible Information and Communication Standard
• Jan 17, 2024: Manitoba government Invites Eligible Organizations to Apply for the Manitoba Accessibility Fund
• Jan 10, 2024: Manitoba government Make Transit More Accessible
• Dec 5, 2023: Manitoba government Releases Five-Year Review of Accessibility for Manitobans Act
• Nov 1, 2023: Manitoba government recognizes Indigenous Disability Awareness Month in the province
• July 12, 2023: Manitoba government Providing $890,000 to Support Accessibility Projects
• Jan 30, 2023: Manitoba government Opens Intake for 2023-2024 Manitoba Accessibility Fund
• May 22, 2022: Manitoba government Enacts Accessible Information and Communication Standard Regulation
• Aug 24, 2022: Manitoba government Providing $756,000 to Support Accessibility Projects by Municipalities, Non-Profits, Businesses and Educational Institutions
• February 14, 2022: New Grants Available to Support Accessibility Projects for Manitoba, Municipalities, Non-Profits and Businesses
• November 10, 2021: Province to Act on New Recommendations for Accessibility in Customer Service
• April 30, 2021: Province Launches Online Engagement - 5-year review of accessible customer service regulation
• April 14, 2021: Province Investing More than $21 million to Increase Accessibility and Enhance Quality of Life for Manitobans with Disabilities
• December 3, 2020: Province Announces Inaugural Winners of Manitoba Accessibility Awards