Resources and Tools

Accessible Customer Service Standard Resources

General

• Accessible Customer Service Standard Regulation
• Introducing Manitoba's Accessibility Standard for Customer Service
• Barriers and Solutions Chart
• Checklist Communications
• Consultation Tips
• Consumer Guide on Accessible Customer Service
• Event Planning Checklist
• FAQs about the Customer Service Standard
• FAQs - Customer Service Standard List Format
• FAQs Customer Service Standard Plain Language
• FAQs Service Animals
• Facts by Numbers
• Service Animal Pets Decal
• Service Animal Stickers 11x11 Poster b/w
• Service Animals Allowed Card
• Tips for Employees on Accessible Customer Service

Accessible Customer Service Standard Resources for Business and Non-Profit

• Checklist - Customer Service Standard, Businesses and Non Profits
• Employers' Handbook on Accessible Customer Service, Business & Non Profits
• Sample Accessible Customer Service Policy, Businesses & Non Profits

Accessible Customer Service Standard Resources for the Public Sector

• Checklist - Large Municipalities
• Checklist for Small Municipalities
• Checklist: The Accessibility Standard for Customer Service, Public Sector Organization
• Employers' Handbook on Accessible Customer Service, Public Sector Organization
• Sample Accessible Customer Service Policy, Public Sector Organization

Accessible Employment Standard Resources

General

• Accessible Employment Standard Regulation
• Introduction to Manitoba's Accessibility Standard for Employment
• Accessibility Works Poster
• Accessibility Works Poster 8.5x14
• Discussing Accessibility in the Workplace
• FAQs Employment Standard Plain Language
• FAQs about the Employment Standard
• Workplace Barriers and Solutions - Accessibility Standard for Employment
• Workplace Emergency Response Information: Toolkit to Keep Employees with Disabilities Safe

Accessible Employment Standard Resources for Business and Non-Profit

• Checklist for Business and Non-Profit Organizations
• Employers' Handbook for Business & Non-Profit Organizations
• Guide to Create an Individualized Accommodation Plan Process and Policy, Business & Non-Profit Organizations
• Sample Accessible Employment Policy, Business & Non-Profit Organizations

Accessible Employment Standard Resources for the Public Sector

• Accessibility Standard for Employment, Employers' Handbook
• Checklist for Public Sector Organizations
• Checklist for Small Municipalities
• Guide to Create an Individualized Accommodation Plan Process and Policy
• Sample Accessible Employment Policy

Accessible Information and Communication Standard Resources

General

• Accessible Information and Communication Standard Regulation
• Introduction to the Accessibility Standard for Information and Communication
• Accessible Information and Communication Standard Handbook
• Accessible Excel Document Checklist
• FAQs Accessibility Standard for Information and Communication
• MAO Reminder List - Accessible Word Documents
• Tips for Creating Accessible PDFs
• Tips for Creating Accessible Word Documents
• Tips for Writing in Plain Language
• Why Make Your Print & Digital Documents Accessible?
• Words with Dignity Card

Accessible Information and Communication Standard Resources for Business and Non-Profit

• Checklist for Private, Businesses and Non-Profit Organizations: The Accessibility Standard for Information and Communication

Accessible Information and Communication Standard Resource for the Public Sector

• Checklist for Educational Institutions: The Accessibility Standard for Information and Communication
• Checklist for Libraries: The Accessibility Standard for Information and Communication
• Checklist for Public Sector Organizations: The Accessibility Standard for Information and Communication
• Checklist for Small Municipalities: The Accessibility Standard for Information and Communication

Accessible Transportation Standard Resources

• Accessible Transportation Standard Regulation
• Frequently Asked Questions: The Accessible Transportation Standard Regulation

Accessibility Plans

• Consultation Tips
• Accessibility Plan Update Guide and Template: For Small Municipalities
• Consultation process when developing and updating your organization's accessibility plan: Requirements and Recommendations
• How to Create Your Accessibility Plan: Guide for Public Sector Organizations
• How to Update an Accessibility Plan - Presentation
• Updating Your Accessibility Plan - Guide & Template: For Public Sector Organizations

Compliance

• Compliance Framework under The Accessibility for Manitobans Act (PDF)
• Complaints Policy and Procedures (PDF)

Accessibility Advisory Council Plans

• Accessibility Advisory Council Members
• Accessibility Advisory Council Terms of Reference

Council Summaries of Discussion

Customer Service Standard Development Committee

• Terms of Reference
• Recommendations for an Accessibility Standard for Customer Service

Customer Service Standard Development Committee Summaries of Discussions

Employment Standard Development Committee

• Terms of Reference, September 2015
• Recommendations for an Accessibility Standard for Employment
• Discussion Paper on a Proposed Accessibility Standard for Employment (October 2016)

Employment Standard Development Committee Summaries of Discussions

Information and Communications Standard Development Committee

• Terms of Reference, May 2017
• Recommendations for an Accessibility Standard for Information & Communication (September 2019)
• Recommendations for a draft Accessibility Standard for Information & Communication (September 2018)

Information and Communications Standard Development Committee Summaries of Discussions

Transportation Standard Development Committee

• What We Heard - 60-day Public Consultations on the Accessible Transportation Standard
• Consultation Information Session Webinar Powerpoint (March 2023)
• Accessible Transportation Standard Public consultation webinar (March 2023)
• Terms of Reference for an Accessible Transportation Standard (February 2019)
• Recommendations for an Accessibility Standard for Transportation (January 2020)
• Discussion Paper on Recommendations for a Transportation Standard (October 2019)

Transportation Standard Development Committee Summaries of Discussions

Design of Outdoor Public Spaces Standard Development Committee

• Terms of Reference for Design of Public spaces Standard (February 2019)
• Recommendations for an Accessibility Standard for the Design of Public Spaces (October 2020)
• Discussion Paper on Recommendations for a Design of Public Spaces Standard (December 2019)
• Scope and Intent Document for the Proposed Accessibility Standard on The Design of Public Spaces (May 2019)

Design of Outdoor Public Spaces Standard Development Committee Summaries of Discussions

MB Government Accessibility Steering Committee

• MB Accessibility Steering Committee Terms of Reference

Minister's Annual Plans

• 2022/23 and 2023/24 Minister's Annual Plan
• 2021/22 and 2022/23 Minister's Plan
• 2019/20 and 2020/21 Minister's Plan
• 2018/19 Minister's Annual Plan
• 2017/18 Minister's Annual Plan
• 2016/17 Minister's Annual Plan
• 2015/16 Minister's Annual Plan

Minister's Annual Reports

• 2022/23 Minister's Annual Report
• 2021/22 Minister's Annual Report
• 2020/21 Minister's Annual Report
• 2019/20 Minister's Annual Report
• 2018/19 Minister's Annual Report
• 2017/18 Minister's Annual Report
• 2016/17 Minister's Annual Report
• 2015/16 Minister's Annual Report

Manitoba Accessibility Fund

• Application Guidelines 2023-24
• Application Preview 2023-24
• MAF FAQs
• MAF Final Reporting Guidelines
• MAF Glossary of Terms
• MAF Intake 2023-24 - Application Form (Spreadsheet)
• MAF Intake 2023-24 - Project Budget Form (Spreadsheet)

Events

Manitoba Access Awareness Week Resources

Proclamation

• Manitoba Access Awareness Week Proclamation (PDF)

Past Events

Disability Employment Awareness Month Resources

Proclamation

• Disability Employment Awareness Month Proclamation (PDF)

Indigenous Disability Awareness Month Resources

Proclamation

• Indigenous Disability Awareness Month Proclamation (PDF)

International Day of Persons with Disabilities Resources

Proclamation

• International Day of Persons with Disabilities Proclamation (PDF)

Events

• IDPD 2023 Webinar Presentation (Zoom Video Link)
• IDPD 2023 Webinar Presentation Transcript
• IDPD 2023 Webinar Presentation Questions and Answers

News Releases

• April 29, 2024: Public Sector Organizations will soon be required to Meet Accessible Information and Communication Standard
• Jan 17, 2024: Manitoba government Invites Eligible Organizations to Apply for the Manitoba Accessibility Fund
• Jan 10, 2024: Manitoba government Make Transit More Accessible
• Dec 5, 2023: Manitoba government Releases Five-Year Review of Accessibility for Manitobans Act
• Nov 1, 2023: Manitoba government recognizes Indigenous Disability Awareness Month in the province
• July 12, 2023: Manitoba government Providing $890,000 to Support Accessibility Projects
• Jan 30, 2023: Manitoba government Opens Intake for 2023-2024 Manitoba Accessibility Fund
• May 22, 2022: Manitoba government Enacts Accessible Information and Communication Standard Regulation
• Aug 24, 2022: Manitoba government Providing $756,000 to Support Accessibility Projects by Municipalities, Non-Profits, Businesses and Educational Institutions
• February 14, 2022: New Grants Available to Support Accessibility Projects for Manitoba, Municipalities, Non-Profits and Businesses
• November 10, 2021: Province to Act on New Recommendations for Accessibility in Customer Service
• April 30, 2021: Province Launches Online Engagement - 5-year review of accessible customer service regulation
• April 14, 2021: Province Investing More than $21 million to Increase Accessibility and Enhance Quality of Life for Manitobans with Disabilities
• December 3, 2020: Province Announces Inaugural Winners of Manitoba Accessibility Awards